Over the past few years, the US has seen record-setting storms. From hail damage to hurricanes, forecasters are saying 2019 could be just as bad, if not worse.
If you own a roofing business now is the time to get ready, not just for a possible increase in potential customers – but how to properly manage the increase in business to avoid angry customers, staffing issues and labor shortages. Here are our top suggestions for improvements to make right now in your roofing business.
1.Train Existing Staff
There’s nothing worse than a rouge salesman or a receptionist with a bad attitude. Since your employees are the face of your business, it’s critical everyone is on the same page. Investing in a training program is one of the easiest and best things you can do for your business right now. You can spend time creating your own or go through the industry experts at Breakthrough Academy.
2. Job Safety
Don’t wait until OSHA’s visits your job sites to talk to your crews and audit your safety standards. Make safety training a priority— regardless of how skilled your employees are. This can be as quick as a five-minute huddle before the day’s work begins – and can easily help you avoid a hefty fine.
3. Embrace Tech
Roofing contractors have many apps and tech solutions to stay organized. Mobile apps like SalesRabbit, ComapnyCam, and iRoofing, can help keep property data, job site photos, and customer information organized. This ensures that everyone on your team has the information they need anytime, anywhere. This means that no has to go back to the office to search through paperwork or look up details on the computer.
4. Outsource Your Claims
Chasing insurance files, replying to emails and following up on claim status can quickly eat away 50% or more of your day. Outsourcing your claims department gives you a competitive edge, especially after a hail storm, when it is critical to reach homeowners and establish connections before the competition arrives.
About Balance
Balance Claims is the recognized industry-leading third-party file administration company for Xactimate estimating & supplementing 5 years running. Find out why in 2019! We deliver 400+% ROI per job file on average. Balance has a large corporatized staff working together in a central headquarters & capacity to handle 10,000+ files a year.
Contractors using Balance make success look easy. Ready to be a part of that group? Contact us today using the form below or join the conversation on Facebook.
