Is Social Distancing Keeping Claims From Getting Paid Correctly?

Is Social Distancing Impacting Claim Documentation

Is Social Distancing Keeping Claims From Getting Paid Correctly?

COVID-19 is changing how everyone does business and fast. Updated social distancing measures could impact claim documentation – which ultimately could impact how claims are paid. 

Some carriers have gone completely digital and are having the policyholders evaluate the damage with photos and videos. New technology involves smartphone apps that allow adjusters to remotely direct the customer in real-time to inspect and document the damaged areas of their property as the basis for an estimate. While this has worked well with auto claims, it’s not good for property damage claims. 

Commonly referred to as desktop adjusting, it can only do so much when it comes to claim documentation. 

A homeowner being responsible for documenting damage to their home is asking for trouble. Policyholders are not as skilled as roofers and adjusters to properly identify damage. In some cases, adjusters aren’t either.  After Hurricane Sandy, almost 150,000 claims had to be reopened due to out of town adjusters missing damage. While desktop adjusting is great for practicing social distancing, it can cause a prolonged claim which may cause you and your homeowner time and money. 

At Balance, our goal is to assist contractors to manage their businesses as efficiently and effectively as possible. During an unprecedented time like COVID-19, this goal is more important than ever. 

As a 3rd party claims administrator, we can take on the claim process for water, mold, and fire damage claims to save you time, increasing the efficiency of your business. We have the largest claims admin department of educated and accredited Xactimate experts, which means you will not have to worry about the accuracy of any claim or supplement ever. We pride ourselves in helping our customers grow their business by offering the highest level of estimating, claim management, insurance billing, file management, funding, advocacy, and consulting.

Interested in learning how we can help you? Contact us by calling 888-618-0367 or by emailing